LAPISGOLDORIGINAL RETURN & EXCHANGE POLICY At LapisGoldOriginal, your satisfaction matters to us. We take pride in delivering authentic, high-quality hair products. To ensure fairness for both our customers and our business, please review our return and exchange policy carefully before placing an order.

1. Return Request Window (48 Hours Only)

All return or complaint requests must be made within 24 hours (1 day) of receiving your order. This timeframe allows us to verify issues quickly and maintain product integrity. Requests submitted after 24 hours of delivery will not be accepted, regardless of the reason.

2. Eligibility for Returns or Exchanges

A product may qualify for return or exchange if:
    • You received the wrong item
To be eligible, the product must:
    • Remain unused
    • Be in its original packaging
    • Include all seals, labels, and accessories intact
    • Show no signs of tampering or alteration
We reserve the right to reject any return that does not meet these conditions.

3. Proof Requirement

To initiate a return, customers must provide:
    • Clear photos or videos showing the issue
    • Your order number or receipt
    • Your full name used for the order
This helps us verify claims quickly and avoid delays.

4. Delivery Costs for Returns & Exchanges

To keep things fair and transparent:
    • Customers are responsible for the delivery cost when sending the item back to us.
    • Once we confirm the issue and approve the exchange, we will cover the delivery cost of sending the replacement item back to you.
This ensures both parties share responsibility in the process.

5. Processing Timeline

After we receive your returned item:
    • Inspection may take 24–48 hours
    • Once approved, replacement dispatch will be arranged promptly
    • Customers will be notified once the new item has been shipped

6. Non-Returnable Situations

We do not accept returns or exchanges for:
    • Complaints made after 24 hours of delivery
    • Products that have been used
    • Items damaged after delivery
    • Change of mind after purchase
    • Orders where customers provided incorrect delivery details

7. Replacement Policy

We primarily offer product replacement, not refunds. Refunds may only be considered in rare situations where:
    • A replacement item is unavailable, or
    • The issue cannot be resolved with an exchange
Such cases will be handled at our discretion.

8. How to Request a Return or Exchange

To begin the process, contact our customer support within 48 hours of delivery via our official channel. Please include:
    • Your order number
    • A photo/video showing the issue
    • Your full name used for the order
Our team will guide you through the next steps once your request is verified.

9. Our Commitment to You

At LAPISGOLDORIGINAL, we are committed to:
    • Delivering authentic, quality hair products
    • Treating customers fairly and respectfully
    • Resolving verified issues as quickly as possible
We appreciate your trust and support. Thank you for choosing LAPISGOLDORIGINAL.