we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website.
1. Collection of Personal Information
We collect personal information from you when you:
– Place an order
– Create an account
– Subscribe to our newsletter
– Contact us through our website
The personal information we collect may include:
– Name
– Email address
– Phone number
– Shipping and billing addresses
– Payment information
2. Use of Personal Information
We use the personal information we collect for the following purposes:
– To process and fulfill your orders
– To communicate with you about your orders and account
– To provide customer support
– To send you newsletters and promotional emails
– To improve our website and services
3. Protection of Personal Information
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure sockets layer (SSL) encryption to protect your sensitive information, such as payment details.
4. Sharing of Personal Information
We do not share your personal information with third-party companies for their marketing purposes. However, we may share your information with our trusted third-party service providers, such as payment gateways and shipping companies, to help us fulfill your orders and provide our services.
5. Your Rights
You have the right to:
– Access and correct your personal information
– Unsubscribe from our newsletter and promotional emails
– Request deletion of your personal information
6. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website.
Return Policy
At LAPISGOLD ORIGINAL CONCEPT, we want you to be satisfied with your purchase. If for any reason you are not satisfied, we offer returns and exchanges.
1. Eligibility for Returns
To be eligible for a return, your item must be:
– In its original packaging
– In good condition
– Returned within [time frame, e.g., 7days] of delivery
2. Process for Returns
To initiate a return, please:
– Contact our customer service team through our website or email
– Provide your order number and reason for return
– Follow our instructions for returning the item
3. Refunds
Once we receive your returned item, we will:
– Inspect the item to ensure it is in good condition
– Process a refund to your original payment method
– Notify you via email once the refund is processed
4. Exchanges
If you would like to exchange an item, please:
– Contact our customer service team through our website or email
– Provide your order number and reason for exchange
– Follow our instructions for exchanging the item
5. Shipping Costs
You are responsible for the cost of return shipping. However, if the item is defective or was sent in error, we will provide a prepaid return shipping label.
By using our website, you agree to our Privacy Policy and Return Policy. If you have any questions or concerns, please don’t hesitate to contact us.